Ocean Point

One of the biggest challenges for people researching car moving companies is understanding that the prices they receive are not fixed guarantees, but rather ESTIMATES based on one company's assessment of what it will take to move a vehicle promptly, compared to another company's view. Don’t be misled—there are no carriers specifically committed to transport your vehicle at these quoted prices. The company you choose will still need to work on securing a carrier willing to move your vehicle at the price quoted.

Your total price consists of two components: the broker's fee (often referred to as the 'deposit') and the carrier's fee (the COD amount). It's important to understand that EVERYONE WHO CONTACTS YOU IS BROKERING YOUR MOVE. In this industry, some brokers try to mislead you into thinking they are the actual carriers, while some carriers may claim to own trucks but are actually brokering out 90% of the orders they book. Here's an easy way to tell: if a company asks for an upfront fee, whether they call it a deposit or something else, they are a broker. Carriers do not collect any payment until the vehicle is delivered.

Every company, whether a broker or a carrier, uses a platform called Central Dispatch to post and find vehicles to transport. The main thing you're paying any company for is ACCESS to this site. ALL companies use it; the only difference is the fees they charge to post your order on it. If you have questions, ask your salesperson for further clarification.

In our opinion, it’s unreasonable to pay upfront. Have you ever been paid in advance for the work you do for your employer? Why would you pay a fee upfront when there are reliable, trustworthy companies like ours that won’t ask for payment until we provide you with your carrier’s details?

No, all dates provided are estimates and projections. For this reason, we kindly ask that you give us the earliest possible date you would be willing to release the vehicle, even if it’s not your preferred date.
We will connect you directly with your carrier, who will typically call you the afternoon or evening before pickup and delivery (they will not show up unannounced, and if they do, please let us know). However, carriers are on the road dealing with traffic, weather, and other factors that can sometimes affect their pickup and delivery timelines.
If the projected dates pass and you’re unable to reach your carrier, please contact our office immediately so we can assist in resolving the situation.

Officially, no. We know that’s not the answer you were hoping for, but it’s the honest one.
We are not licensed to broker the shipment of household goods, and our carriers are not licensed to transport them across state lines. Both parties are authorized to handle almost anything else EXCEPT household goods.
You can verify this by viewing our Department of Transportation license using the link below—just enter 632461 in the field next to MC. You can also use this tool to check any other company to see if they are a carrier or a broker and verify their licensing information.
https://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist
Many companies will tell you that you can place up to 100 pounds of items in the trunk, but that’s not entirely accurate. The truth is, small amounts like this are fairly common, and the Department of Transportation typically won’t penalize a trucker over such items—provided the vehicle doesn’t exceed its weight limit. However, if a vehicle is packed with personal belongings, the Department of Transportation may issue a fine, and the carrier will likely pass that fine on to you—if they even allow you to leave those items in the vehicle to begin with.

Even better: we want to emphasize that we do not request payment until your pickup is confirmed with a carrier. The fee you pay to our office covers our service in connecting you with a safe, reliable, fully insured, and direct carrier.
However, the fees paid directly to the carrier (which, in most cases, are not due until your vehicle is delivered) are not managed by our office. Therefore, any refund requests related to the carrier's portion must be addressed directly with the carrier.

The average transit time for a vehicle traveling coast-to-coast is typically between one and two weeks. For shorter distances, such as from either coast to the Midwest, transit times usually range from 3 to 7 days. You can estimate your vehicle's transit time based on the distance it needs to travel.

This is an excellent question, and if you ask 10 different companies, you’ll likely get 10 different answers. There is no "set" amount of lead time required. Whatever notice you can provide is helpful, but don’t worry if you need to wait until the last minute. If your shipment is priced correctly, it will typically be picked up within a day or two of your first available date.

Absolutely. Part of our service includes verifying that the carrier we assign to your shipment has the required amount of up-to-date insurance coverage. This coverage is included at no additional cost to you, and the carrier's insurance serves as the primary coverage.

While damage is rare, it can happen. The most important step you can take if your vehicle is damaged during transit is to document the damage on the final bill of lading report when the vehicle is delivered.
The bill of lading is a report the driver completes at pickup, noting any pre-existing damage. If damage occurs during transit, it must be recorded on this report at delivery. Failure to do so can significantly hinder your ability to file a damage claim, so we cannot stress this enough. Be sure to thoroughly inspect your vehicle upon delivery. Remember, once the bill of lading is signed at delivery, it releases the carrier from liability.

We offer both open and enclosed vehicle transport for vehicles of all sizes. Most cross-country moves are handled using 8-10 car carriers, similar to the ones commonly used to transport new cars. Smaller 2-3 car carriers are typically used for shorter, more localized shipments.

Yes, we always request your specific pickup and delivery addresses. If the carrier can safely access the addresses you provide, they will deliver directly to those locations. However, if the addresses are not accessible for a multi-car carrier, you’ll need to coordinate with the driver to meet at a nearby location where the carrier can safely maneuver.

The carrier will contact whoever you designate, whether it’s you, a friend, a dealer, or someone else. No "power of attorney" is required. However, someone must be present at both pickup and delivery to sign the Bill of Lading. We strongly advise against leaving the car unattended, as the Bill of Lading serves as crucial documentation for your damage insurance coverage. Without signatures on both ends, you may lack the necessary verification in the event of a claim.

Of course, they are always available here on our website by using the following link:
Terms & Conditions

Call us, Toll Free. +1 404 663 6169